The Offshore Software Development Company. Custom Software Development Outsourcing, Application Development, Offshore Dedicated Center.

Here’s the list of Frequently Asked Questions about InnoInco, its work, services, and products. These questions and answers came from our clients and partners like you. We hope you find them helpful and informative. If you cannot find the answer to your question here, send your question(s) or comment(s) to info@innoinco.com - we will be very glad to assist you.

1. Adoption of client’s policies and controls

As a professional software development company, InnoInco is capable of adopting client’s policies and controls providing they do not contradict our corporate QM policy and processes. This approach allows us adjusting our development process to meet the specific requirements of our clients.

In case, the customer does not have a defined development and /or outsourcing policy, or has no preferences for the processes/tools to be used, we offer a solution from our portfolio.

All customer-specific processes are specified in an SLA serving as process guideline for both parties.

2. What were the biggest challenges that had to be overcome in latest projects, and how was this done ?

In long-term cooperation, it is vital to keep the key personnel within the development team as long as possible. We’ve managed to solve the personnel rotation issue with a successful combination of internal motivation programs and the involvement of the software development(offshore) team into the corporate culture of the client’s organization.

3. How mostly were the InnoInco’s business analysis and project management processes aligned with these of the customer ?

Mostly InnoInco establishes clear interfaces to all business units on the client’s side, and defines respective roles and responsibilities

4. What are the InnoInco lessons learned from the latest project ?

• It is highly effective to involve offshore software development partner in the requirements definition and planning phases
• Single point of contact at the customer side is required to coordinate the information flow
• Account management is vital in cooperation with large and multi-team accounts
• Personal fit is essential
• Cooperation efficiency increases with time

5. How InnoInco support changes in the client’s business strategy and processes to achieve that strategy ?

We support our customers with flexible cooperation models and tailored development processes.
Timely informing InnoInco about strategic development-related plans or planned changes to the agreed roadmap is highly useful for ensuring that InnoInco takes its best effort to meet the new/amended strategy of the customer.

6. How can the client be confident that it has the most innovative, best-in-class solutions ?

The client can do the following:

• Participate in offsite team staffing (definition of skill set profiles, conducting personal/ telephone interviews)
• Conduct benchmark analysis
• Conduct audits at InnoInco
• Cooperate with InnoInco in planning and project monitoring processes

7. How do you manage change requests so that not every change requires alterations to the contract ?

The implementation of InnoInco change management process ensures that:

• All decisions regarding change implementation are taken based on analysis of the impact of each suggested change onto developed system and project goals
• All information regarding the changes made and their impact is clearly communicated and documented
• Only approved changes are implemented

As a rule, we have a special Change Management chapter in our service contracts with customers. Usually adding changes to the agreed project scope is charged according to the agreed hourly/daily rates in case of fixed price projects, or amendments to the project plan are agreed in case of Offshore Dedicated Groups (ODC). Customer-suggested change management regulations can also be discussed.

8. How does InnoInco solve conflict situations ?

In case, the customer does not fulfill his contractual obligations, we escalate the issue and, if unsuccessful, act according to the conflict solving procedure defined in the contract.
In case, the customer finds the quality of our software development services unsatisfactory, again, we request a written statement on the identified defects/ cases of poor service and solve the issue using contractual methods.
In all cases, we always try our best efforts to solve issues on the negotiations level, before we decide to undertake any contractual/legal measures.