 |
 Our
governance process is developed
and adopted to ensure successful
coordinated work by distributed
teams,
which is the integral part of
offshore outsourcing.
The main aspects covered by the
InnoInco governance process are
the following:
The InnoInco Governance process
extends over all the stages of a
project, starting from requirements
definition and set-up through know-how
transition, implementation, delivery
and maintenance. The governance
process consists of the following
parts:
As a rule, it is the responsibility
of the assigned InnoInco Project
manager to look after the implementation
of governance processes in a particular
project. Standard corporate QA
practices are applied to each
project on top of that.
All formal and decision-related
communication in regard to a particular
project is channeled through the
Project Management layer. Developers,
architects and QA people are welcome
to communicate with each other
within their competence areas.
For strategic discussions, customers
are provided with escalation channels
to the senior management at InnoInco.
Typically, a tailored Communication
Plan is developed and agreed upon
for each project. This Plan comprises
schedules for:
- On-site
visits – project-related meetings
on the milestone basis; partnership
governance-related; steering
board meetings
- Regular teleconferences (telephone
and/or video): regular calls
and on the event basis at the
project level and on the account
management level
- All communications that do
not require on-line presence
are channeled through dedicated
workspace in the InnoInco Project
Management Portal and e-mails
The following communications
environment is typical for InnoInco
projects:
- At
least one person (Project Coordinator)
responsible for communication
with InnoInco is assigned on
the Customer’s side. Project
Coordinator should have the
decision power on all issues
of the project
- The communication channel
between the Project Coordinator
on the Customer’s side and InnoInco
Project Manager is established
(email and telephone communication
during office hours, mobile
phone communication during off-work
hours)
- E-mail is proposed as the
main way for information exchange
between the Customer and InnoInco
- The English language is proposed
for communication and for project
documentation to be developed
by InnoInco
- InnoInco Project Manager
reports to the Project Coordinator
on the Customer’s side on the
weekly basis or otherwise according
to the agreed schedule. The
form and detail level of the
report is agreed during the
initial project phase
- Weekly conference calls between
InnoInco Project Manager and
Project Coordinator from the
Customer are highly efficient
for continuous information exchange
and solving outstanding issues
- Escalation procedure is discussed
and agreed upon for solving
disputable issues at the top
management level of both companies
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Governance
Process
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