 InnoInco
is absolutely confident that risk
assessment and risk management are
important contributors to the success
of an IT outsourcing venture. That’s
why InnoInco developed the outsource
risk management framework that enables
assessing and managing the risk
associated
to an IT outsourcing project.
Project Risk Management
Before and during the actual outsourcing
effort, InnoInco’s project management
activities center on the outsourcing
strategy, which is tied to the
overall
company strategy. The InnoInco’s
team is cross-functional and
composed of personnel with the
proper technical (product/service),
process, and analytical skills.
To minimize the risk of project
failure, the InnoInco’s
team employs proven outsourcing
and risk management methodology.
InnoInco’s outsourcing strategy
drives the client
relationship and satisfaction.
Contract Risk Management
Crafting, designing, negotiating
and implementing a contract
that will minimize the risk exposure
of the client
for a given level of benefits
is an art. Efficient InnoInco’s
contracts structure the relationship
between the client
and us in ways that are beneficial
to both.
To mitigate contract management
risk, InnoInco develops a contract
and negotiation to proactively
plan and document all aspects
of the agreement including service
level agreements, escalation procedures,
product specifications, transitional
requirements, roles and responsibilities,
and exceptions.
Performance Risk Management
InnoInco’s key executives managing
the problem escalation process
with high effectiveness. To avoid
frustration and failure, the associated
relationship and performance risks
are managed by InnoInco proactively
and effectively.
InnoInco’s performance risk management
is built during contract
planning, negotiation, and post-award
management of the contract.
InnoInco’s strategy of development
and negotiation of a comprehensive
contract that includes an effective
performance feedback mechanism
is supplemented by performance
monitoring and periodic contract
and invoice audits as well as
other measurements and controls.
Clarity of roles and responsibilities
in this stage is critical to the
InnoInco’s management of the contract
and will also support the achievement
of client
and contract management
process efficiency
and control objectives.
Assessing and managing
outsourcing project risk
InnoInco uses model such as the
one presented below to develop
strategies and tactics for assessing
and managing project risks. This
is a generic project risk management
model, and InnoInco applies it
equally to outsourcing and to
systems integration/systems project
risk management.
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Risk
Management
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